Patient Champion - Northwick Park Hospital

Job description

Greenbrook Healthcare – Together, we deliver the future of Urgent Care. 


Patient Champion

  • Part-time - Permanent Position
  • 28.5 Hours per week (9am-7pm 3 days per week)
  • Up to £22,000 per annum FTE (dependant on experience) + Generous Flexible Benefits 
  • Based at: Northwick Park UCC, Watford Road, Harrow, HA1 3UJ


  • NHS Pension Scheme
  • Opportunity to progress in a definitive career path
  • Access to bespoke fully funded training programmes such as role specific Apprenticeships & training options, both degree level and bespoke in-house programmes
  • Access to a great support network with regular 1:1's
  • Employee Assistance Schemes such as Cycle to Work

Do you have excellent customer service skills and want to make a positive impact to our patients experience?

Are you looking for a fully supported and flexible role in the leading provider of urgent care in London?

Do you want to help us to continue to deliver an excellent experience to our patients?

If you've answered yes to the above, then we want to hear from you!

Greenbrook Healthcare is a fast growing and successful provider of NHS primary care services with a leading position in operating innovative urgent care centres across London. We are currently seeking to hire a Patient Champion on a Part-time, Permanent basis for the service based at Northwick Park Hospital. 

The post holder will primarily focus on supporting the streaming nurse and treating clinicians with the redirection of appropriate patients to alternative services, for example follow up GP appointments, sign posting patients to other health or social care services and GP registration following relevant policies, procedures and pathways.

The post holder will work flexibly, including a shift pattern that covers 3 days of the week working from 9am - 7pm, to meet the needs of the service.

This is a patient-facing role where the post holder will use their interpersonal skills to focus on improving the patient experience through appropriate redirection, signposting, information and education.


A full list of duties and responsibilities can be found in the job description which you can download by clicking here.



  • Strong organisation skills
  • Good interpersonal skills
  • Proactive task-oriented attitude
  • Understanding of the health system
  • Excellent customer care skills
  • Must be reliable and work flexible between hours of 09:00 - 19:00 3 days a week on a rota basis
  • Support of NHS values/ethics including confidentiality and Equality Opportunities/Diversity


  • Knowledge of healthcare computer systems (e.g. ADASTRA/VISION/EMIS)
  • Previous NHS/Primary Care or public sector environment experience
  • NVQ Level 2 or 3 in Health and Social Care or equivalent

Closing Date: 20/10/2019

Interviews: TBC


Please note this post may close earlier than the stated closing date if sufficient applications are received, therefore if interested please submit your application for consideration as soon as possible. Our preferred method of contact is by email. Please check your email regularly following the closing date. Successful candidates will be contacted within two weeks of the closing date in most instances.


Greenbrook is an equal opportunities employer


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.